Frequently Asked Questions
What is your return policy?
You can request a return within 10 days of receiving your item, provided it's in good condition and in it's original packaging. To initiate a return, contact us at dynamicflex360@gmail.com. If accepted, we’ll provide a return shipping label and instructions. Refund processing takes 5 business days after inspection. Refunds take between 5-10 days.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Our checkout is secure and encrypted for your safety.
Can I modify or cancel my order after placing it?
If you need to make changes or cancel your order, please contact us within 12 hours of placing it. Once the order is processed, modifications may not be possible.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and delivery times for international orders are calculated at checkout.
How long does shipping take?
Orders are typically processed within 1-2 business days. Shipping times vary based on your location, but most customers receive their orders within 5-7 business days.
Do you offer free shipping?
Yes! We provide free shipping on all orders over $50. For orders below $50, standard shipping rates apply.
Can I track my order?
Absolutely! Once your order is shipped, you’ll receive a tracking number via email. Use this number to track your package on our website or the carrier’s website.
How do I find my size?
We include a detailed size guide on each product page.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged, defective, or wrong item, please contact us within 10 days of receiving your order. We’ll make it right as quickly as possible—either by replacing the item or issuing a refund.
How do I contact customer service?
You can reach us via email at exoticflexfitness@gmail.com or through our Contact page. Our support team typically responds within 24 hours, Monday to Friday.